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We want you to be completely satisfied with your purchase of our coffee. If you are not satisfied for any reason, please contact us within 14 days of receipt of your order to arrange for a return or exchange. To be eligible for a return, the coffee product must be unopened and in its original packaging. If you have opened the coffee product, we may not be able to accept a return due to the nature of the product.
 
To initiate a return or exchange, please email us at orders@mastertons.co.za with your order number and a brief explanation of the reason for your return. We will then provide you with instructions on how to proceed with your return or exchange. Please note that we do not refund shipping costs unless the return is due to a product defect or an error on our part.
 
Thank you for choosing Mastertons Coffee, we appreciate your business and strive to ensure that you enjoy your coffee experience with us.

We take pride in our range of brewing equipment and stand behind the quality of our chosen suppliers. Some of our Suppliers offer a guarantee on their products against breakage and apparent faults within a certain period (which is fixed from the original date of purchase).  Their policy is to exchange the products if it is apparent that a factory fault caused a problem. If an article has been abused, tampered with or used for something other than its intended purpose, the onus is on the suppliers to decide whether it will be replaced.
  
Mastertons thus cannot exchange a brewing equipment without prior approval from the supplier thereof. However, Mastertons commits to providing customers with personal service and the least personal inconvenience in solving any problem as quickly as possible. Please note that select BREWING EQUIPMENT (Kettles and Tea Pots, Pour Overs, Grinders, Bean to Cup Machines, Stove Top Brewers, Plungers and Turkish Pots, E&OE) is covered by a carry-in-warranty where applicable.
 
 
Mastertons will fully or partially refund, or replace or resend in the following situations:

• Evident factory / manufacturing fault upon unpackaging.
  
• Damaged product upon/during delivery. It is the onus of the purchaser so inspect goods before signing for them. Signing for goods received implies that they were received in good order.
  
• Lost or stolen during delivery.

Normal wear and tear is excluded from the guarantee.
In the case of a product being returned due to unsatisfactory circumstances, the product has to be in its original packaging and in a re-sellable condition. The shipping fee would be at the expense of the purchaser. 
 
If you believe your brewing equipment is defective, please bring it to our Walmer Roastery along with your proof of purchase. We will evaluate the equipment and, if the defect is covered by the supplier warranty and in accordance to the warranty timeframe of the specific product, the supplier will repair or replace the equipment at their discretion. We may also choose to offer a refund or credit towards the purchase of new brewing equipment, depending on the circumstances. The warranty does not cover any expenses associated with the transportation of the equipment to or from our Walmer Roastery. It is the responsibility of the customer to transport the equipment to and from our roastery at their own expense.
 
The cancelation of a purchase has to be confirmed before 3pm on the day of order to ensure that shipping expenses are not included in the return/refund of a product.

The customer will be liable and charged for all order errors as a result of the customer incorrectly specifying requirements, omitting details, supplying incorrect details or selecting an incorrect option if Mastertons incurs any expense as a result.

The offering on this website is available to South African clients and delivery addresses only.

The Website,  www.mastertonscoffee.co.za,  sells coffee, tea and related goods online. The use of any product bought from this Website is at the purchaser’s risk. The purchaser/user indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website.

The private information required for executing the orders placed through the e-commerce facility, namely the User’s personal information, postal address, delivery address, email address and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product.

The Provider cannot be held responsible for security breaches occurring on the User’s electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.

Select your preferred payment method below and then click on Pay Now to continue.

1. Credit/ Debit Card
2. Instant EFT
3. EFT

Mastertons takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
 
Subject to stock availability and receipt of payment, requests will be processed within 3 business days and handed over to the nominated courier service for delivery. Mastertons will supply all goods to the nominated courier service in good order.
It is the onus of the purchaser so inspect goods before signing for them. Signing for goods received implies that they were received in good order.

Cancelled orders on the e-commerce store will be refunded after deduction of a 10% charge for administration costs.

Mastertons reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient. Should Mastertons exercise this right, the User will receive a full refund with no deductions.

Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce store should be directed to Mastertons at info@mastertons.co.za or,  www.mastertonscoffee.co.za/contact-us.