Question 1

When was Mastertons Coffee founded?

Accepted Answer

Mastertons Coffee was founded in 1924 by Ronald John 'Jock' Masterton, making it a third-generation family business with over 100 years of coffee craftsmanship.

Question 2

What grind size should my coffee be?

Accepted Answer

ULTRA-FINE: Turkish grind, Briki/Ibrik Pot (About the coarseness of baby powder). FINE: Espresso Machine, Stove Top, Espresso Pot. MEDIUM: One-Cup, Filter or Drip Brewer (Go a little finer for single serve pour over). MEDIUM-COARSE: French Press, Plunger, Bodum. ULTRA-COARSE: Cold Brew or Genuine Percolator (About the coarseness of salt).

Question 3

How should I store my Mastertons Coffee?

Accepted Answer

Store in an airtight plastic container in a cool, dark and dry place. Ensure your container does not allow air in. Avoid fridge or freezer storage as coffee is porous and will absorb flavours and odours. Drink within two weeks of roast date for best experience.

Question 4

What are your trading hours?

Accepted Answer

Monday to Friday: 8AM - 5PM, Saturday: 8AM - 1PM. We are closed on Sundays and public holidays.

Question 5

Do you offer mobile coffee services?

Accepted Answer

Yes! Mastertons Mobile Coffee offers the biggest mobile coffee trailer in Port Elizabeth with a 3-head espresso machine. We serve weddings, functions, corporate events, markets, and festivals. Contact events@mobilecoffee.co.za for bookings.

Question 6

What payment methods do you accept?

Accepted Answer

We accept Credit Card, Debit Card, Instant EFT with Payfast, Bank Transfer (EFT), and cash for in-store purchases.

Question 7

Do you offer barista training?

Accepted Answer

Yes, we offer barista training services. Contact us for more information about our training programs.

Question 8

How do I track my order?

Accepted Answer

For courier door to door: Once payment is made, we send an email with tracking number. For Pargo: You receive delivery notifications via email and SMS from Pargo once the parcel is dispatched.

Question 9

Is my information safe?

Accepted Answer

Please refer to our POPI and Privacy Policy for everything you need to know regarding the safety of your information. Should you require further assistance please email us via customer support.

Question 10

Do you ship coffee internationally?

Accepted Answer

Unfortunately at this time we don't ship our coffee internationally.

Question 11

What makes Mastertons Coffee special?

Accepted Answer

We are a third-generation family business with over 100 years of coffee craftsmanship. Our roasting process remains the same as when Jock opened the roastery in 1924, and we are constantly in pursuit of excellence. We supply cafés, hotels, and restaurants since 1924 with quality you can taste and reliability you can count on.

Question 12

What wholesale services do you offer?

Accepted Answer

We offer complete coffee solutions for food service and hospitality including bulk coffee beans, filter solutions, private label services, coffee capsules, pre-portioned 80g filter coffee, brewing equipment, accessories, and barista training. All under one roof with nationwide delivery.

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